What we do

From strategic communications consultancy to copywriting your corporate strategy, we take on projects big and small.

Our services

No two clients’ requirements are the same, and we’ve done everything from researching the needs of a thousand people affected by sight loss, to designing fake beards for an arts festival. Where needed, we bring in colleagues with specialist experience in areas like graphic design, fundraising or public affairs.


Comms & brand strategy

The best communications strategies help you focus on doing a few things really well, so you make the biggest impact within your resources. Not only do we provide effective, audience-centred strategies, we make it possible for everyone to contribute to the process – whether they’re comms people or not – and build internal capacity so your future success is assured.

We have developed communications strategies for clients including Solace Women’s Aid, HENRY and the Medical Research Foundation, and fulfilled complex strategic comms and brand projects for Citizens Advice, Glasspool, the RAF Association and Mind.


Audience insight

Awesome communications start with a close understanding of who your audiences are, what they want from you, and what else goes on in their world. We take our skills in audience research for large organisations and design approaches that bring organisations of all sizes closer to their audiences.

We have delivered audience insight projects for clients including the Motor Neurone Disease Association, Retina UK, Solace Women’s Aid and Glasspool. We deliver workshops on how to create audience insight for charities with limited resources.


Tone of voice

If you want a distinct and coherent brand, you have to pay as much attention to the words you use as to visuals and channels. One unified, inspiring voice that expresses what’s special about you, and runs through all your communications? It’s possible, as our clients have found.

We have delivered tone of voice projects for World Vision UK, Citizens Advice, Involve and the New Forest National Park Authority. Our director Sarah literally wrote the book on tone of voice for the charity sector: Perfect pitch: Linking voice and values, published by CharityComms.


Training & workshops

Every staff member and volunteer is an ambassador for your organisation, so shouldn’t they have the tools and confidence to communicate brilliantly? In our ever-more connected world, your reputation can’t just be left to the comms teams. Our training builds capacity in all parts of the organisation, from frontline staff to senior leaders. As well as core skills like storytelling, we help roll out wider organisational communications initiatives, like a new brand or campaign.

We have delivered training and facilitated workshops for clients including Citizens Advice, Home-Start UK and Babergh and Mid Suffolk District Councils.


Content & copywriting

Sometimes it’s a strapline that sums up your organisation’s brand narrative. Or else a report that shows the impact of your work through compelling stats and stories. We have extensive experience in content and copywriting, and excel in longer-form outputs, where sustaining a consistent tone through storytelling is especially challenging. We can also manage the content gathering, editing and creative process, bringing on board trusted fellow freelancers when needed.

We’ve delivered content and copywriting projects for clients including Mind, CLIC Sargent, The Law Society, HENRY and the Motor Neurone Disease Association.