Who we work with
We are proud to have some incredible clients, and many of them come back for more.
Our clients are from the world of charities, not-for-profit and the public sector, and range from large international charities, to tiny research funders. We spend time getting to know our clients and what they need, and that’s probably why we usually get asked back, and recommended to colleagues. Here are a few examples.
This children’s charity is a life-changer for parents of under-5s, equipping them with skills and confidence to ensure their children get a healthy start. Following our review of its communications, we’ve helped HENRY to improve its social media presence, and to share the story of its incredible impact over 10 short years through HENRY’s first ever impact report.
As the best known mental health charity in the UK, Mind continually look for new ways to build trust with diverse audiences, without diluting their brand. We’ve provided audience-targeting messaging and campaign support, in particular providing content and materials for the Blue Light campaign, aimed at staff in the 999 services and hospital A&E departments. With our friends at Eden Stanley, we’ve also developed brand guidance to support Mind to inspire people in a ‘professional’ setting.
“Sarah was easy to work with, reliable, took the time to make sure she really understood what we needed and then delivered it. She has an excellent understanding of charity communications.”
Solace Women’s Aid
Like so many charities, Solace Women’s Aid has found itself facing reducing statutory funding, and increased demand for its services – it works across London to combat violence against women and girls (VAWG). We worked with staff and service users to put in place Solace’s first audience-centred communications strategy, providing a foundation from which it has built new income streams and a higher-profile brand.
Medical Research Foundation
When it can take years to show the impact of your work, getting people excited about it can be a challenge. We developed a communications strategy that helped this research funder connect researchers working on some of the world’s biggest health problems with the donors whose funding makes it possible. Clear messaging, audience insight and a resourcing plan are ensuring the charity maintains its reputation with its most important audiences.
We’ve supported this national family support charity with strategic and capacity building support – like helping them build their Snowflake Appeal on social media, and roll out a new brand to their network – and by taking care of PR and communications on an interim basis. We’ve also equipped frontline staff with skills and confidence in brand and campaign storytelling.
“Sarah very quickly grasped the requirements of the projects we asked her to take over and delivered them ahead of schedule, and with added ideas of her own. It was evident within a few days of her starting that I would be able to trust her with the most complex communications situations. Her breadth of experience is the bedrock of her service and suited our team perfectly.”
Our strategic communications audit for this welfare grants provider involved surveying 1,000 support workers, and an analysis of their and their peers’ existing channels and messages. Our strategic, actionable findings have formed the basis of a new approach to communications and brand, including taking a more ‘human’ and empathic approach to engagement.
We conducted this charity’s first and largest survey of people living with progressive sight loss, attracting almost 1,000 respondents. Our analysis and clear and actionable findings have led to changes in how Retina UK reaches and engages people with sight loss and the health professionals they rely on.
World Vision UK
The UK arm of the world’s largest children’s charity wanted a tone of voice that would match their strong brand visuals. We developed voice principles that would support them to tell their story consistently and distinctively, followed by easy to use guidance and training for the first 40 staff.
“Sarah has been very easy to work with and clearly knows her stuff. Providing an efficient, professional and expert service she has enabled us to make huge steps forward on a complicated brand project that was proving difficult to get moving.”
We’ve provided strategic communications advice to this growing charity, from a strategic audit to help plan investment of additional resources, to designing job roles that have helped the charity attract and provide opportunities for talented communicators.
Having refreshed their brand to help them build public understanding, Citizens Advice needed to roll out a new visual and voice identity to their network of 300+ local offices. We designed and implemented an ‘early adopter’ rollout plan, designing and delivering workshops to 150 staff, helping produce intranet guidelines and crowd-sourcing tips for brand success.
We’ve provided strategic support and stakeholder engagement, from the UK’s largest ever survey of people with MND, to development of a three-year business strategy. We’ve taken on tricky communications and audience insight projects from the closure of a partnership to the use of animals in research, as well as focus groups involving bereaved carers – areas where sensitive messaging and approach are all-important.
New Forest National Park Authority
We delivered workshops and materials to help the 60-odd staff at this National Park Authority uncover what they wanted to be famous for, and how to inspire others to get involved with their work to keep the New Forest special.
This charity enables previously overlooked communities to take control and transform the places where they live, socialise and work. We provided interim strategic communications support in the scale-up stage of the lottery-funded Big Local programme, helping Local Trust to begin sharing its learnings and influence others to create a movement for resident-led change.